SHIPPING POLICY

We understand that when you make an order, you want your merch as quickly as possible and we will do our best to make that happen! Most of the items we sell will ship quickly and be at your door fast.

FREE SHIPPING

We are glad to bring our customers great value and service. That’s why we provide free shipping for order above $120 value.

SHIPPING TO OVER 200 COUNTRIES

We are proud to offer international shipping services that currently operate in over 200 countries worldwide. Nothing means more to us than bringing great value and service to all bts fans around the world. We will continue to grow to deliver the BEST bts merchandise and the BEST service to meet your need.

However, there are some locations we are unable to ship due to covid-19 issues. If you happen to be from one of those countries we will contact you.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

HOW MANY DAYS DOES SHIPPING TAKE?

Shipping time varies by location. These are our estimates using Our Insured International Shipping Courier:

LOCATION *ESTIMATED SHIPPING TIME
United States 08-16 Business days
Canada, Europe 08-16 Business days
Australia, New Zealand 10-18 Business days
East Asia 08-18 Business days
Southeast Asia 10-20 Business days
Middle east 10-20 Business days
Mexico, Central America, South America 14-20 Business days

Max delivery time – 45 business days.

* A week has 5 business days, Business day = Number of working days from Monday to Friday

*This doesn’t include our 2-4 day processing time.

DO YOU PROVIDE TRACKING INFORMATION

Sure, we will send your order tracking information & tracking link within 1-3 business days after processing your order which means after we ship it. We will always make sure to provide it as quickly as possible!

You will receive an email with a tracking number once your order is shipped

If you have any other questions, please contact us and we will do our best to help you out.

HOW TO TRACK MY ORDER?

You can track your order by navigating to our tracking, enter your tracking number or you may also try to track your order here: https://www.17track.net/en

WHERE IS MY PACKAGE?

Depending on the country you live, shipping internationally usually takes 60 days at most but for example if you live in the US, Europe or East Asia, it takes maximum 24 business days for the package to arrive + 3 processing days. For rare cases, shipping may take longer due to covid-19, weather and waiting for airline to transfer the package & customs.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 2-5 business days for the tracking information to be updated on the system after the item is shipped. If your order was placed more than 7 business days ago and there is still no information on your tracking number, please contact us via email at [email protected]

MY TRACKING INFO SHOWS MY PACKAGE WAS DELIVERED, BUT I NEVER RECEIVE IT

We know how important your order is! We provides our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received it, please check around your neighbourhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office. Sometime the package cannot be delivered because you entered an INCORRECT phone number during your checkout so our shipping company cannot contact you when the package arrived at your location.

Questions / Concerns?

If anything is unclear or if your have a special circumstance, give us a shout!
We can be reached by outlook or email :[email protected]


We will always do our best help you ~